Welcome to the Highways Service Information Centre
We carry out regular inspections of roads and pavements on our network, but we know that issues may come up between these inspections. These could be potholes or other road surface issues, damaged street lights, overgrown trees or missing lit bollards.
You can tell us about maintenance issues online by using our highways reporting tool.
If you think there’s a risk to public safety, do not report it online, please call us immediately on 0345 603 7631 or if you have hearing problems you can use our text phone service on 0345 758 5592.
You need to contact:
You can use track it to check if we already know about an issue or track the progress of an issue you’ve told us about.
Please search for the type of issue you want to report, or use the categories below. If you need help please see the 'How to use Tell us and Track it' guide
Use the multifunctional search box (within the map) to enter an address, postcode or area. You can also use a what3words address, by selecting that option in the multifunctional search box. An option to 'Use current location' will appear when you select the search box and can be used if you're at or near the location. You can also zoom in to the map.
Select the map menu (within the map) to open the legend to find out what the coloured pins mean.
Once you have located the area you wish to report, select the location on the map (you need to select the location on the map even if you have used what3words or 'Use current location' to find the location), use 'Report an issue here' to continue to report your issue.
You can change the location by selecting somewhere else on the map. If you need help please see the 'How to use Tell us and Track it' guide. Please try to be as accurate as possible with the location on the map.
Some Private Roads have a Public Right of Way over them, if you are trying to report an issue and the area shows as a Private Road, please check if you can report a 'Public Right of Way issue'.
Our map is not accessible to keyboard users or screen readers - Can't see or use the map?
Please note: multiple reports of the same issue will not change the status or speed of the investigation.
This symbol * means you need to provide information.
Please enter your contact details if you would like to receive updates about this issue.
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