Welcome to the Highways Service Information Centre
We carry out regular inspections of roads and pavements on our network, but we know that issues may come up between these inspections. These could be potholes or other road surface issues, damaged street lights, overgrown trees or missing lit bollards.
You can tell us about maintenance issues online by using our highways reporting tool.
If you think there’s a risk to public safety, do not report it online, please call us immediately on 0345 603 7631 or if you have hearing problems you can use our text phone service on 0345 758 5592.
You need to contact:
You can use track it to check if we already know about an issue or track the progress of an issue you’ve told us about.
Please search for the type of issue you want to report, or use the categories below. If you need help please see the 'How to use Tell us and Track it' guide
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Please note: multiple reports of the same issue will not change the status or speed of the investigation.
This symbol * means you need to provide information.
Please enter your contact details if you would like to receive updates about this issue.
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