Use the multifunctional search box (within the map) to enter an address, postcode or area. You can also use a what3words address, by selecting that option in the multifunctional search box. An option to 'Use current location' will appear when you select the search box and can be used if you're at or near the location. You can also zoom in to the map.
Select the map menu (within the map) to open the legend to find out what the coloured pins mean.
Once you have located the area you wish to report, select the location on the map (you need to select the location on the map even if you have used what3words or 'Use current location' to find the location), use 'Report an issue here' to continue to report your issue.
You can change the location by selecting somewhere else on the map. If you need help please see the 'How to use Tell us and Track it' guide. Please try to be as accurate as possible with the location on the map.
Some Private Roads have a Public Right of Way over them, if you are trying to report an issue and the area shows as a Private Road, please check if you can report a 'Public Right of Way issue'.
Our map is not accessible to keyboard users or screen readers - Can't see or use the map?
If there is an enquiry waiting an inspection at the area you wish to report an issue, you don't need to report the issue again. You can register for alerts about that issue, this saves our inspectors having to deal with multiple enquiries at the same location. Multiple enquiries of the same issue will not improve the speed at which it is inspected or repaired.
Please note: multiple reports of the same issue will not change the status or speed of the investigation.