Updates to 'Tell us' and 'Track it'.

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We’ve noticed a lot of enquiries reported to Essex Highways are about issues we already know about. We've introduced some updates to the way issues can be reported and tracked to reduce the number of duplications and make the 'Tell us' and 'Track It' tools easier for you to use.

Where possible we now include a photo of a defect that has already been reported to us and inspected. This means you can check on the pop up message on the map if it’s the same defect you wish to tell us about or not. You can also sign up to updates about a defect rather than raising a new enquiry about something we already know about. Again, you can do this by checking on the map and clicking on the pop up message.

Finally, there’s now an option for you to tell us if some defects have got worse. This is another option on the pop up messages, and to tell us you’ll need to supply a photo that inspectors can then assess.

We hope these updates help make it easier to sign up for alerts on defects we already know about. Not only will this help you, but it will help us target our inspections to where they are needed the most.

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Tell us about road or highway issues

We carry out regular inspections of roads and pavements on our network, but we know that issues may come up between these inspections. These could be potholes or other road surface issues, damaged street lights, overgrown trees or missing lit bollards.

You can tell us about maintenance issues online by using our highways reporting tool.

If you think there’s a risk to public safety, do not report it online, please call us immediately on 0345 603 7631 or if you have hearing problems you can use our text phone service on 0345 758 5592.

Issues we don’t look after

You need to contact:

Track an existing issue

You can use track it to check if we already know about an issue or track the progress of an issue you’ve told us about.

Tell us about an issue

Please search for the type of issue you want to report, or use the categories below. If you need help please see the 'How to use Tell us and Track it' guide