Trial of online reporting for urgent carriageway issues

On 26 February 2024 Essex Highways started a trial allowing members of the public to report carriageway defects that they consider need urgent attention through the 'Tell us' tool online. These reports need to be accompanied by photos of the issue so an assessment can be carried out. These reports can only be submitted between 8.30am and 4.30pm Monday to Friday.

Previously all urgent issues needed to be submitted via phone call to the customer services teams. If a member of the public doesn’t have photos, if it is too dangerous to take photos, or if the issue is being reported outside of 8.30am-4.30pm Monday to Friday, then the issues can continue to be reported by phone.

We will monitor the trial before deciding whether to extend the trial for additional types of issues.